The Farmers Member Agreement
We ask all members to carefully read though the following guidelines. This establishes a clear understanding between the farmers and members.
Community Supported Agriculture (CSA) is a model originally derived from the idea that community members buy a share of the farms produce at the beginning of the season to help cover the cost of seeds, irrigation parts, compost, packing materials, and the multitude of supplies that the farmer need to get the season going. In doing so members assume some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange the member receives fresh, seasonal produce from the farm on a weekly basis. It is based on a mutual respect between the members and the farmer.
Communication:
members will receive a weekly newsletter, depicting any important changes in delivery, schedule, prices, policies, etc.
· Site changes / updates
· Special announcements (new items available in CSA store, delivery changes due to holidays, etc.)
· Site member communication (issues / changes at your site or important communication from your site host)
Please add info@deeprootsfarm.us to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback about box quality and contents by email us at info@deeprootsfarm.us. Please include the name on your account so that we can respond accordingly.
Payments:
We use a program called Farmigo to help manage the financial interactions between our customers and our farm. With it, csa members have online access to their own accounts. We accept payment via: MasterCard, Visa, American Express and Discover credit card.
Box Sizes and Values:
We offer two share sizes for you to choose from, depending on your household size and produce use.
Individual $19.50 | Family $36
Refund / Credit:
If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable produce, please email us. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. We want to share the best quality produce possible so your feedback helps us improve our systems and catch issues early on.
Cancellation:
To cancel your subscription, send us an email. We understand that things come up suddenly, but if you can, please give us at least two weeks’ notice if you are cancelling (moving, change in situation etc.)
Pickup Location Etiquette:
Some of the pick up sites are in private homes, and some are at farmers markets. We ask everyone to follow the rules especially the ones that protect the privacy of pick up hosts, their families and their homes:
· Please observe the pick-up times carefully and be respectful to your site host. If you do not pickup your box during the designated hours, it is not guaranteed that you will receive it.
· Take the box or bag with your name on it, and remind your friend to do the same if they are picking up for you.
· Do not look through other people’s boxes.
· At this time, we are not accepting bags, boxes, clamshells, seedling pots, egg cartons, rubber bands or any other items for recycling. Please do not leave the papers or other trash at your local friendly pickup site.
Holiday Break:
We take a week break during the summer (coincides with July 4 holiday.) You will not be charged for a box during our holiday break. Any other schedule changes will be noted in the weekly newsletter.
